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25 Mar 2022

Top tasks you can outsource to an offshore BPO team

Many Australian small and medium-sized businesses are beginning to see the real value in handing over common business functions to business process outsourcing companies. Smart outsourcing enables businesses all around the world to improve their productivity, efficiency, and growth, with data from the US showing that 54% of companies outsource their tasks to connect with their customers.

With a team of professionals on board that are highly skilled in their field, you can free up your in-house staff to focus on growth and revenue-generating activities such as key sales and operational tasks. When it comes to the top functions that your business can outsource to an offshore BPO team, customer support, financial, and tech departments lead the pack. Here are our top 6 roles that you can outsource to increase productivity and efficiency in your business.

1. Customer Service

Customers need to feel valued and satisfied, and every business wants to be proactive in its customer relationship management. But sometimes, companies don't have the time or resources to respond to each customer's needs. And when customers start to feel ignored, they'll vote with their feet and look for better services from the competition. No one wants that for their business! Outsourcing your customer service department allows you to provide efficient and effective customer service through the sales cycle. An offshore team of specialists acts as part of your regular team, responding to customer queries quickly and providing the level of help and support that your customers demand.  

2. Accounting and Bookkeeping

Outsourcing your day to day bookkeeping and accounting needs will mean you always have accurate financial reports and analysis and can track the data that's important to your business. Often, outsourced teams provide extra value by merging and organising financial data into more easily accessible reports and analyses. This allows business owners to track key metrics that might have traditionally gone unnoticed or untracked. With newfound granular control over your numbers, you can use this data to put new growth policies in your business.  

3. Administrative Tasks

As small and medium businesses grow, they can often get bogged down in extra administrative tasks, slowing things down and hampering efficiency. Or on the other hand, companies seeing sudden growth can often overlook essential administrative duties as they struggle to meet the demand. Getting administrative support offshore will:
  • Simplify business communications and data access.
  • Allows you to focus on significant business functions.
  • Reduce the workload and scope of your in-house employees.

4. IT support

Small and medium businesses might lack the extensive IT infrastructure that gives you a competitive advantage. Luckily, outsourcing your IT functions is often cheaper than hiring and maintaining new full-time staff. You also don't need to worry about data security or real-time customer support with an outsourced IT Team. Outsourcing speeds up your business processes and minimises downtime.

5. Marketing

Outsourcing your marketing tasks allows your in-house team to focus on their workload. The outsourced team can concentrate on the time-consuming aspects of creating marketing campaigns, such as graphic design, scheduling social media and bulk emailing. You can increase your business growth and revenue by using your key in-house people to their best advantage. With each group focusing on its tasks, your company can complete projects faster and more efficiently. Your outsourced team can also provide a new marketing perspective to the business, offering suggestions and advice.

6. Sales

Outsourcing a business's sales support team can help improve cost efficiencies. The key to a successful outsourced sales support team is clear communication and expectations and ensuring you take the time to train your outsourced staff in your way of doing business. You can also benefit from the knowledge and expertise of your outsourced team.  

What Can Acxelsus Do For You?

  If you're feeling overwhelmed in your business or like you are constantly trying to catch up, you'll likely benefit from outsourcing some of your business processes. Likewise, if the pandemic has impacted your business and you need to focus on generating more sales activity, getting a dedicated offshore team on board is worth considering. Acxelsus is a Philippine-based BPO with a wealth of experience servicing Australian clients. Our team is flexible and can fit in with your specific needs, adding or subtracting staff as your needs change. This allows you to grow your team incrementally, outsourcing to the Philippines at a fraction of the cost of hiring locally. Acxelsus provides innovative solutions and high-quality talent that cuts across various industries. Our offshoring experts are just an email away - if you want to discover how outsourcing to the Philippines will benefit you, talk to our team of experts today!  

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